Hello Welcome to The Tools Factory

Cancellations & Return Policy

Order can be cancelled before the shipment. After shipment it can be only RTO. Once order get cancelled amount will be refunded for ‘prepaid orders’.

Cancelation Criteria

  • Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
  • In case of wrong product price or specification mentioned on thetoolsfactory.com.
  • Unavailability of products – in exceptional cases, if a product runs ‘out of stock’ with the vendor, the product will be cancelled.
  • If area falls under ‘Non Serviceable zone’ or ‘out of delivery area’ by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
  • Suspected fraudulent information.

Returns

In case, if you received a damaged product, it must be reported to us through Register email ID and sent it to via email at (care@thetoolsfactory.com) within 48 hours of delivery with an image of the damaged product along with the packaging pictures.

Guidelines for Returns & Replacement:

  1. Product is damaged/defective.
  2. Differ from the description on the website.
  3. Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
  4. Missing parts/accessories.

Return Eligibility

  • In case of returning the product, customer needs to inform us within 7 days of
  • receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
  • If the product is delivered defective or damaged, in that case, customer needs to inform us through Register email ID and sent it to (care@thetoolsfactory.com) or Call us at 18002583135 (Helpline Number) within 48 hours from the time of delivery.
  • Products should be unused.
  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
  • Invoice should be available.
  • Products marked as ‘non-returnable’ on the product detail page cannot be returned such as Electronics, Cartridges, Safety, Tyres, Electricals & Car-care.

Returning a Product

There are 2 ways to Return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers. However, in some cases if we cannot provide return service then customer needs to send the product to us through India Post only. Once, the product is received by us, then we will reverse the courier charges.

Steps to follow to Return a Product

  • Customer needs to inform us through call/email within 7 days of receiving the order.
  • Product should be unused.
  • Invoice should be available.
  • We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
  • Customer needs to pack the product with Brand packing & paste the invoice on it.
  • Customer will handover the product to the courier boy.
  • Once the pick up is done, product will be sent to us by the courier partner.
  • After receiving the product, quality check will be done over the product by our team which takes 2 days time.
  • If product is found damage/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.

In some cases, where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own only through India post at the below mentioned address after the request for reverse pickup is raised:

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